Cancellation & Returns

1. Before order confirmation

An order request may be withdrawn before Clarity Biotech confirms the order.

To withdraw a request, contact support@claritypeptides.co and include the order reference.

2. After order confirmation

After an order has been confirmed, prepared, paid or dispatched, cancellation may not always be possible.

Contact Clarity Biotech as soon as possible. Each request will be reviewed according to the order status and product condition.

3. Sealed and sensitive products

For safety, integrity, storage and handling reasons, sealed, temperature-sensitive or specially prepared products may not be eligible for return after delivery unless they arrive damaged, incorrect or otherwise affected by a confirmed fulfilment issue.

Do not open, use, alter or dispose of an affected item before contacting support unless necessary for immediate safety.

4. Damaged, incorrect or incomplete orders

When an order arrives damaged, incorrect or incomplete, contact support@claritypeptides.co promptly.

Include: full name; order reference; description of the issue; clear photographs of the external packaging; and clear photographs of the product and label.

Clarity Biotech may request additional information to assess the issue.

5. Review and resolution

After reviewing the available information, Clarity Biotech may offer an appropriate resolution, which may include replacement, correction, credit or refund where applicable.

6. Refunds

Where a refund is approved, the method and timing will be confirmed directly.

Processing times may depend on the payment method and financial service provider.

7. Contact

Cancellation and return enquiries may be sent to: support@claritypeptides.co