Privacy Policy

1. Information we collect

We may collect: full name; email address; mobile or WhatsApp number; emirate; delivery address; products, quantities and order value; optional order notes; communications relating to the order; and basic technical information generated when the website is accessed.

2. Why we collect information

To review and respond to order requests; contact customers; confirm product availability; coordinate payment and delivery; provide customer support; prevent misuse, spam or fraudulent submissions; maintain business and order records; and improve the website and ordering process.

3. Order forms and service providers

The website may use third-party hosting, form-processing, communication and delivery services.

Order-request information may be processed by service providers only where reasonably necessary to operate the website, receive the request, communicate with the customer or arrange fulfilment.

4. Payment information

Online payment is completed on Ziina’s secure hosted checkout. Clarity Biotech does not receive or store complete card details.

Ziina processes payment information according to its own privacy and security terms, while Clarity Biotech records the payment reference, amount and order status needed to fulfil and support the order.

5. Sharing information

Personal information is not sold.

Information may be shared with: website-hosting and form-processing providers; communication providers; delivery or courier providers; payment providers; professional advisers; and authorities where disclosure is legally required.

6. Data retention

Information is retained only for as long as reasonably needed for order handling, customer support, business records, dispute handling, security and applicable obligations.

7. Security

Reasonable organisational and technical measures are used to protect submitted information.

No online system can guarantee complete security, and customers should avoid sending unnecessary sensitive information through the order form or ordinary email.

8. Cart storage

The website may use local browser storage to remember products added to the cart.

This information normally remains on the customer's device unless it is submitted through the order form.

9. Customer choices

Customers may contact Clarity Biotech to request correction of inaccurate information or to ask questions about how submitted information is handled.

Some information may need to be retained where reasonably required for completed transactions, security, recordkeeping or dispute handling.

10. Third-party links

The website may contain links to third-party services.

Clarity Biotech is not responsible for the privacy practices of external websites or service providers.

11. Policy updates

This Privacy Policy may be updated when the website or ordering process changes.

The latest version and update date will be displayed on this page.

12. Contact

Privacy-related enquiries may be sent to: support@claritypeptides.co